Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Polkafresh does not accept cancellation requests for perishable items like flowers, eatables, fruits etc. As a result, any user orders are not eligible for refunds. However, a replacement with an order of the same value can be made if the user establishes that the quality of the product delivered is not good.

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 1 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. 

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. 

In case of any replacements approved by Polkafresh, it will take 5 days for the replacement to be processed to you.

Designed and Marketed by Rahee Global